General and support enquiries
For questions about the app, bug reports, account problems, or billing:
We aim to respond within two business days. If you are reporting a problem in the app, please include your device model, iOS version, and a description of what happened — it saves a round trip.
Our Support page already answers the most common questions, including how to cancel a subscription, request a refund, or delete your account.
Privacy and data requests
To request access to, correction of, or deletion of your personal data — including requests under the CCPA:
support@shieldnav.com with the subject line “Privacy Request”
We process verified requests within 30 days. See our Privacy Policy for the full description of your rights and what data we hold.
Crime data corrections
If a record on the map looks wrong, tell us. Email support@shieldnav.com with the subject “Data Issue”, including the city, the location, and what appears incorrect. With an account, you can also use Settings → Development Feedback in the app (type “Problem”).
Because our records come from police departments’ published data, collected for us by CrimeoMeter, some corrections have to be made at the source by the publishing agency. We will tell you when that is the case.
Legal notices
For legal notices, intellectual property claims, or matters arising under our Terms of Use, write to ShieldNav LLC at support@shieldnav.com with the subject “Legal Notice”.
Press
Media enquiries and interview requests: support@shieldnav.com, subject “Press Enquiry”. Brand assets are available on request.
Business details
- Legal entityShieldNav LLC
- Entity typeLimited liability company
- Based inChicagoland area, United States
- JurisdictionState of Indiana, United States
- Emailsupport@shieldnav.com
- Websiteshieldnav.com
- Response timeWithin two business days