Contact Support
For any questions, issues, or feedback, email us directly:
We aim to respond within 2 business days. Please include your device type, iOS version, and a description of the issue.
Subscription & Billing
ShieldNav is a single auto-renewing subscription, available as a monthly or an annual plan, and new subscribers start with a 7-day free trial. You don’t need an account to subscribe. It renews automatically each period at the price shown at sign-up until you cancel. Subscriptions are managed entirely through the Apple App Store — for subscription and billing issues:
- Cancel or manage your subscription: Go to Settings → [Your Apple ID] → Subscriptions on your iPhone.
- Request a refund: Visit reportaproblem.apple.com — Apple handles all refund decisions.
- Restore a past purchase: Open ShieldNav → Subscription page → tap "Restore" in the top right corner.
ShieldNav cannot issue refunds directly. All billing is processed by Apple.
Crime Data & Map Issues
Crime data is licensed from CrimeoMeter, which collects it from police departments and city open-data portals, and may be delayed or inaccurate. If you notice a data issue:
- Email support@shieldnav.com with the subject “Data Issue” and the city, location, and description of the issue.
- Or, with an account, use the in-app feedback tool: Settings → Development Feedback, type “Problem”.
See our Crime Data Disclaimer for information about data accuracy and limitations.
Account Issues
If you're having trouble signing in or accessing your account:
- Forgot password: Use the "Forgot Password?" link on the sign-in screen to receive a reset email.
- Email not verified: Check your inbox (and spam folder) for a verification email from ShieldNav. You can request a new one from the sign-in screen.
- Delete your account: To permanently delete your account and all associated data, go to Settings → tap your profile card → Delete Account in the app, or email support@shieldnav.com with the subject "Delete My Account." We will process your request within 30 days.
- Using ShieldNav without an account: Go to Settings → Delete Guest Data to delete everything stored for your guest session. If you email us instead, include the Guest ID shown on that screen.
- Deleting doesn’t cancel your subscription: Cancel it in Settings → [Your Apple ID] → Subscriptions on your iPhone.
Privacy & Data
For questions about how we collect and use your data, or to submit a data rights request (access, correction, deletion):
- Read our Privacy Policy
- Email support@shieldnav.com with the subject "Privacy Request"
California residents may also request information about our data sharing practices under the CCPA. See our Privacy Policy for details.