ShieldNav – Support

📧 Contact Support

For any questions, issues, or feedback, email us directly:

We aim to respond within 2 business days. Please include your device type, iOS version, and a description of the issue.

ShieldNav Premium subscriptions are managed entirely through the Apple App Store. For subscription and billing issues:

Cancel or manage your subscription: Go to Settings → [Your Apple ID] → Subscriptions on your iPhone.
Request a refund: Visit reportaproblem.apple.com — Apple handles all refund decisions.
Restore a past purchase: Open ShieldNav → Subscription page → tap "Restore" in the top right corner.

ShieldNav cannot issue refunds directly. All billing is processed by Apple.

Crime data is sourced from public municipal databases and may be delayed or inaccurate. If you notice a data issue:

Use the in-app feedback tool: Settings → Development Feedback → Data Issue
Or email support@shieldnav.com with the city, location, and description of the issue.

See our Crime Data Disclaimer for information about data accuracy and limitations.

If you're having trouble signing in or accessing your account:

Forgot password: Use the "Forgot Password?" link on the sign-in screen to receive a reset email.
Email not verified: Check your inbox (and spam folder) for a verification email from ShieldNav. You can request a new one from the sign-in screen.
Delete your account: To permanently delete your account and all associated data, go to Settings → Account → Delete Account in the app, or email support@shieldnav.com with the subject "Delete My Account." We will process your request within 30 days.

For questions about how we collect and use your data, or to submit a data rights request (access, correction, deletion):

California residents may also request information about our data sharing practices under the CCPA. See our Privacy Policy for details.