Privacy Policy

ShieldNav LLC, an Indiana limited liability company ("ShieldNav," "we," "our," or "us"), makes ShieldNav, a crime-aware navigation app for iPhone. We take your privacy seriously. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and what choices you have. Please read it carefully. By using ShieldNav you agree to the practices described here.

If you have questions, contact us at any time:

1. Scope and Who We Are

This Privacy Policy applies to the ShieldNav mobile application for iPhone (the "App"), available on the Apple App Store, and to our website at shieldnav.com and any related services that link to this policy (collectively, the "Services"). There is no Android version of the App.

ShieldNav LLC is the company responsible for your personal information (the "controller"). Our primary contact for privacy matters is support@shieldnav.com.

ShieldNav is currently offered exclusively to users located in the United States.

2. Age Requirement and Children's Privacy

You must be at least 18 years old to use the App, subscribe, or create an account. By using the App you confirm that you are 18 or older. We do not knowingly collect personal information from anyone under 18.

If we learn that we have collected personal information from someone under 18, we will delete it and the account or guest session it belongs to. If you believe we have collected information from someone under 18, please contact us immediately at support@shieldnav.com.

This policy is consistent with the Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq.

3. Information We Collect

We collect the following categories of information:

3.1 Information You Provide Directly

• Account registration data: Your email address and display name when you sign up with email/password, Google Sign-In, or Sign in with Apple. An account is optional. You can use the App and subscribe without one, as a guest. A guest is identified only by a random Firebase UID created on your device, with no name or email address attached. If you create an account later, it keeps that same UID, so your subscription and saved places carry over.
• Product email preference: When you create an account you can tick a box to receive ShieldNav news and tips by email. The box is unticked by default. If you tick it, we record that you agreed and when. If you leave it unticked, we never send you marketing email. You can change your choice any time in Settings → Product Emails.
• Profile picture: You can pick one of the App's built-in avatars. If you sign in with Google or Apple, we also store the web address (URL) of the profile photo that provider shares with us, so we can show it. You cannot upload your own photo files.
• Feedback and bug reports: Text descriptions, severity ratings, report type, up to three optional screenshots you attach, and the App version and platform, submitted through the in-app feedback tool (available with an account). The text is stored in Firebase Firestore and the screenshots in Firebase Storage.
• Referral program (paused): Our referral program is paused, and we do not collect referral information while it is. If it returns, we will update this policy before collecting anything for it.
• Waitlist sign-ups: If you join the waitlist on our website, we collect the name and email address you enter, and a record that you agreed to be contacted. (Sign-ups made before October 2026 may also include an optional phone number; we have never used it to call or text anyone and will delete it on request.) These are stored in Firebase Firestore and are used only to contact you about ShieldNav availability. Waitlist entries are separate from an App account — joining the waitlist does not create one. Because there is no account to sign in to, you can ask us to delete a waitlist entry at any time by emailing support@shieldnav.com from the address you signed up with.

3.2 Information Collected Automatically

• Location data: GPS coordinates while you are using the App — to show where you are on the map, find places near you, preview routes, and navigate. See Section 4 for a full description of what is and is not stored.
• Search text: What you type into search, which our servers pass to HERE Technologies to find matching places (Section 4.4). We do not store your search text, and our servers do not log it.
• Saved places and scheduled drives: Destinations you save (such as Home, Work, or custom places), your recent destinations, and the start/end points of drives you schedule. These include addresses and coordinates and are stored in your account so they sync across your devices. See Section 4.3.
• Device information: iOS version, device model, app version, and an app-instance identifier, collected through Firebase Analytics (unless you turn analytics off — see Section 10.4) and attached to feedback you send.
• Product analytics events: Which screens and features you use, such as onboarding steps, searches started, and navigation sessions started and finished. See Section 10.3.
• Install identifier: A random ID created when the App is first installed and kept in your iPhone's Keychain, so it survives deleting and reinstalling the App. The App sends it with requests to our servers. We use it to enforce one active drive per account (see our Terms of Use) and to detect misuse.
• Drive-session record: When you start navigating, our servers record which install started the drive, when it started, the time of its latest check-in (the App checks in about once a minute while you drive), and when it ended. It contains no location. There is one record per account, and each new drive overwrites the last.
• IP address: Like any internet service, our servers see your device's IP address with each request. We use it only in hashed (scrambled) form to apply rate limits and the limits on the free demo. The hash changes with every time window and expires within two days. Our hosting provider (Google Cloud) may also record it in request logs.
• Access-denial and abuse records: If our servers refuse a request — for example because your account is already navigating on another device, your subscription has ended, or a demo limit has been reached — we record your account ID, install ID, the reason, and the time. If a subscription is moved from one account to another (for example by Restore Purchases), we record which accounts were involved and when.
• Push notification tokens: Firebase Cloud Messaging (FCM) registration tokens, used to deliver in-app and system notifications to your device.
• Service usage counts: Running monthly and daily counts, stored with your account, of how many routing and place-search requests our servers made on your behalf, and of the map and other HERE requests the App makes directly from your device. These are counts only — they do not record what you searched for, where you drove, or any coordinates — and we use them to manage infrastructure costs, plan capacity, and detect abuse of the paid services behind the App.

3.3 Subscription and Purchase Information

• Subscription status and entitlements: Whether your account is in its free trial, on a monthly plan, or on an annual plan, and whether that subscription is active. Current pricing is shown in the App Store and in the app before you subscribe. This is managed by RevenueCat and linked to your Firebase UID (the random guest UID if you subscribe without an account). We do not store or process your payment card information — all payment transactions are handled by Apple (App Store) directly.
• Offer codes: App Store offer codes you redeem, which Apple applies to your subscription and RevenueCat records.

3.4 Information from Third-Party Sign-In

If you sign in with Google or Apple, we receive a limited profile (name, email address, and a provider-specific unique identifier) from those services. We do not receive your passwords, payment details, or any other data held by those providers. See their respective privacy policies for more information.

3.5 Drive Logs (Local Only)

The App may create drive logs on your device for diagnostic and personal review purposes. These logs are stored locally on your device and are never uploaded to our servers. You can delete them at any time by uninstalling the App or clearing App data in your device settings.

4. Location Data — What We Collect and What We Don't

4.1 What We Collect

The App uses your precise location only with your permission. It explains why it needs location, then shows Apple's location prompt, and it never reads your location if you decline. If you allow location access, the App reads your device's GPS coordinates while you are using it. This location data is used only in real time, for the following purposes:

• Showing your position on the map.
• Finding search results near you.
• Calculating and previewing routes, and comparing reported crime along them.
• Providing turn-by-turn directions and re-routing during navigation.
• Displaying current speed limits and toll information.

4.2 What We Do NOT Store

Your real-time GPS coordinates are not stored persistently on our servers. They are used to answer each request and then discarded. We do not build a history of your movements or trips. The only location data stored in your account is the saved-place data described in Section 4.3, which you control.

When we send you a scheduled-drive reminder, we keep a short record that it was sent (which schedule, when, and whether it reached your device) for 30 days, so we never send a reminder twice and can look into a missed one. It does not include the destination or any location. It is deleted sooner if you delete the scheduled drive or your account.

4.3 Saved Places, Recent Destinations, and Scheduled Drives

Separately from real-time GPS data, we store certain destination data in your account (in Firebase Firestore) so it can sync across your devices:

• Saved places: Destinations you explicitly save, such as Home, Work, or custom places, including their names, addresses, and coordinates.
• Recent destinations: A short list of destinations you have recently navigated to, so you can quickly select them again. This is a list of endpoints you chose — it is not a GPS trace or a record of the routes you traveled.
• Scheduled drives: The name, origin and destination (addresses and coordinates), days and times, and time zone of drives you schedule in the App, used to send you your requested drive reminders. Scheduled drives require an account.

You can edit or delete saved places, recent destinations, and scheduled drives at any time in the App. All of this data is deleted when you delete your account (see Section 13). We do not use it for advertising, and we do not sell it or share it with third parties except the service providers described in Section 6.

4.4 Data Sent to HERE Technologies

To calculate routes and provide mapping services, location data is transmitted to HERE Technologies' servers. HERE processes this data as a service provider on our behalf subject to HERE's Data Privacy Notice (available at here.com/privacy). HERE may retain anonymized, aggregated telemetry for product improvement purposes in accordance with their own policies.

• Searches and routes go through our servers. HERE receives the coordinates, addresses, and search text needed to answer the request, but not your name, email address, account ID, or IP address.
• The map itself is drawn by the HERE SDK in the App, which downloads map tiles directly from HERE. For those requests HERE sees your device's IP address and the area of the map being shown.

4.5 Background Location

ShieldNav asks for location access only while you are using the App. During an active navigation session, if permitted, the App keeps updating your position while the screen is locked or you switch to another app, so that directions keep working. We do not access your location when the App is closed, and we never ask for "Always" location access.

4.6 Revoking Location Permission

You may revoke location permission at any time via your device's Settings. Note that revoking location access will disable navigation and crime-overlay features of the App.

5. How We Use Your Information

We do not use your personal information to serve you third-party advertising. We do not sell, rent, or trade your personal information to data brokers or marketing companies.

6. Third-Party Services We Use

ShieldNav relies on the following third-party service providers. Each acts as a service provider or processor, meaning they may receive certain data only to perform services on our behalf. They are not authorized to use your data for their own independent purposes.

6.1 Firebase (Google LLC)

We use multiple Firebase and Google Cloud products: Authentication, Cloud Firestore (database), Cloud Storage, Cloud Functions (our server code), Cloud Messaging (push notifications), Google Analytics for Firebase (product analytics, Section 10.3), and App Check. Google may collect device identifiers and usage data in connection with these services.
Privacy policy: policies.google.com/privacy

6.2 HERE Technologies

HERE provides maps, place search, routing, traffic, and speed-limit data. Your location, route requests, and search text are sent to HERE's servers to compute results, as described in Section 4.4.
Privacy policy: here.com/privacy

6.3 RevenueCat, Inc.

RevenueCat handles subscription management and in-app purchase validation. RevenueCat receives your Firebase UID, purchase receipts (from Apple), and subscription status, and its SDK collects basic device information (such as device model, iOS version, and IP address) to operate the service. RevenueCat does not receive your full name, email address, or payment card details.
Privacy policy: revenuecat.com/privacy

6.4 Apple (Sign in with Apple / App Store)

When you use Sign in with Apple, Apple shares a stable identifier and, optionally, an email address with us (Apple may relay the address). All payment processing for iOS subscriptions is handled solely by Apple.
Privacy policy: apple.com/privacy

6.5 Google (Google Sign-In)

When you use Google Sign-In, Google shares your name, email address, and a Google-specific identifier with us. No payment data is shared.
Privacy policy: policies.google.com/privacy

6.6 CrimeoMeter (crime data)

The crime data shown in the App is licensed from CrimeoMeter, which collects incident reports published by police departments and city open-data portals. Our servers download it on a schedule for each city we cover. CrimeoMeter never receives your location or any other information about you.
Terms: crimeometer.com/tos

6.7 Website Providers

Our website is hosted on GitHub Pages, and the waitlist form uses Cloudflare Turnstile to block spam. See Section 10.5.

7. How We Share Your Information

We do not sell your personal information. We share your information only in the following limited circumstances:

7.1 Service Providers

We share information with the third-party services listed in Section 6 strictly to operate the App. We choose providers whose contracts and published terms limit them to using your personal information to provide their services to us, and not for their own commercial purposes. Some providers (for example, HERE Technologies) may retain and use anonymized, aggregated data — data that can no longer reasonably identify you — to improve their own services, as described in Section 4.4.

7.2 Legal Requirements

We may disclose your information if required to do so by law, regulation, court order, subpoena, or other valid legal process. We may also disclose information when we believe in good faith that disclosure is necessary to protect the safety of any person, prevent fraud, or defend against legal claims.

7.3 Business Transfers

If ShieldNav LLC is involved in a merger, acquisition, asset sale, or other business transfer, your information may be transferred as part of that transaction. We will notify you via email or a prominent in-App notice before your personal information is transferred and becomes subject to a different privacy policy.

7.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

7.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, and de-identified information — information that cannot reasonably be used to identify you — for research, product improvement, or analytics purposes. This data is not linked to your individual account.

8. Data Retention

We retain your personal information only for as long as necessary to provide the Services and fulfill the purposes described in this policy, unless a longer retention period is required by law.

When you delete your account, we initiate deletion within 30 days. Some anonymized or aggregated data may be retained indefinitely as it cannot be linked back to you. Certain data may be retained longer where required by applicable law (for example, for tax or fraud-prevention purposes).

9. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

• Data in transit is encrypted using TLS (Transport Layer Security).
• Firebase Firestore and Firebase Storage access is governed by Security Rules that enforce per-user read/write permissions.
• Firebase App Check is used to verify that requests originate from genuine instances of ShieldNav, reducing abuse by unauthorized clients.
• Authentication credentials are managed by Firebase Authentication and are never stored in plain text.
• Third-party OAuth providers (Google, Apple) handle authentication secrets directly; we never see your passwords for those services.

No method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights or freedoms, we will notify affected users and relevant authorities as required by applicable law.

If you discover a security vulnerability, please report it responsibly to support@shieldnav.com.

10. Cookies, SDKs, and Tracking Technologies

10.1 Mobile App — No Traditional Cookies

ShieldNav is a native mobile app and does not use browser cookies. However, similar tracking technologies operate within the App through third-party SDKs:

• Firebase SDKs use persistent installation identifiers (Firebase Instance IDs) to link analytics events and push notification tokens to your device.
• ShieldNav install identifier — the random ID described in Section 3.2, kept in the Keychain and used for the one-active-drive rule and abuse prevention.
• HERE Maps SDK may store local cache data on your device (map tiles, route data) to improve performance.
• RevenueCat SDK stores a locally cached entitlement state on your device to avoid unnecessary network calls.

10.2 App Tracking Transparency (iOS)

ShieldNav does not track you across other companies' apps or websites. The App does not include Apple's advertising-identifier framework, never reads the IDFA (Identifier for Advertisers), and never asks for tracking permission.

10.3 Analytics

We use Firebase Analytics (Google Analytics for Firebase) to understand how users interact with the App — for example, onboarding completion, feature usage, and navigation session activity — so we can improve the product experience. Analytics events are associated with your account's internal Firebase user ID, but are not linked to your name, email address, or other directly identifying contact information, and never include your precise location. Google Analytics estimates your general area (such as city or region) from your IP address, and we record whether you are on a free trial or a paid plan as an analytics attribute. We may export analytics events to our own Google Cloud project (BigQuery) to analyse them; the opt-out below applies there too.

10.4 Opting Out

You can turn off the product analytics described in Section 10.3 at any time, from inside the App:

• Settings › Legal › Share Usage Analytics. Switching this off stops Firebase Analytics collection entirely — no usage events are sent, including on future launches — and clears the analytics identifiers held on your device, so nothing you do afterwards is linked to the identifiers used before. Navigation and every other feature continue to work normally. This setting is on by default and your choice is remembered. Analytics events collected before you opted out are retained as described in Section 8; you may ask us to delete them under Section 11.3.

You can separately limit other collection by:

• Disabling push notifications for ShieldNav in your device Settings.
• Revoking location permission in your device Settings (this will disable navigation features).

Resetting your device's advertising identifier in iOS Settings › Privacy & Security › Tracking has no effect on ShieldNav, because we do not use the advertising identifier and our analytics are not tied to it (see Section 10.2).

10.5 Our Website

shieldnav.com sets no cookies and runs no analytics, advertising pixels, or tracking scripts. Its fonts and images are served from the site itself.

• Hosting: The site is hosted on GitHub Pages. GitHub receives your IP address and browser details when you load a page and may keep them in its logs (see GitHub's privacy statement).
• Waitlist spam check: The waitlist page uses Cloudflare Turnstile to check that a person, not a bot, is signing up. Turnstile reads signals from your browser and device, including your IP address, and our server passes your IP address to Cloudflare to verify the check (see Cloudflare's privacy policy).
• Waitlist form: What you enter is sent to our server (a Google Cloud Function) and stored in Firebase Firestore, as described in Section 3.1.

10.6 Do Not Track and Global Privacy Control

We do not track you across other websites or apps and do not sell or share personal information for advertising, so there is nothing for a Do Not Track or Global Privacy Control (GPC) signal to turn off. If your browser sends a GPC signal, we treat it as a request to opt out of any sale or sharing of your personal information.

11. Your Rights and Choices

Regardless of where you live, we provide the following rights to all ShieldNav users:

11.1 Right to Access

You may request a copy of the personal information we hold about you, which we provide in a commonly used, machine-readable format (such as JSON or CSV). Email us at support@shieldnav.com with the subject line "Data Access Request." We will respond within 45 days.

11.2 Right to Correction

You may update your display name and profile picture directly in the App (Settings › tap your profile card). To correct your email address or other account data, contact us at support@shieldnav.com.

11.3 Right to Deletion

You may request deletion of your personal information at any time. See Section 13 for step-by-step instructions. We will process deletion requests within 30 days, subject to any legal retention requirements.

11.4 Right to Opt Out of Non-Essential Communications

You may opt out of push notifications at any time via your device Settings. If you opted in to product emails, you can turn them off at any time in the App under Settings → Product Emails, use the unsubscribe link included in every one, or email support@shieldnav.com to stop them. Note that we may still send you transactional messages (e.g., account security alerts) that are necessary for the operation of your account.

11.5 Right to Withdraw Consent

We process your precise location only with your consent, which you give through Apple's location prompt. Where processing is based on consent, including location, you may withdraw consent at any time by adjusting your device permissions. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

11.6 Non-Discrimination

We will not discriminate against you for exercising any of these rights. You will not receive a reduced quality of service, higher prices, or penalties for making a request.

11.7 Submitting a Request

To exercise any of the above rights, email us at support@shieldnav.com. We may ask you to verify your identity before fulfilling the request to protect your account security.

12. U.S. State Privacy Rights (including California)

Several U.S. states give their residents rights over their personal information, including California (the CCPA, as amended by the CPRA), Indiana, Colorado, Connecticut, Virginia, and others. We honor the requests described in Section 11 and below for everyone, wherever you live, including the right to appeal a decision (Section 12.10). The disclosures below use the CCPA's categories.

12.1 Categories of Personal Information Collected

Over the past 12 months, we have collected the following categories of personal information as defined by the CCPA:

12.2 Sources of Personal Information

We collect personal information from:

• You directly (account registration, profile settings, feedback forms).
• Your device automatically (location, install ID, product analytics events).
• Third-party sign-in providers (Google, Apple).
• Apple, through RevenueCat, for your subscription and purchase status.

12.3 Business or Commercial Purposes for Collection

As described in Section 5 above.

12.4 Categories of Third Parties We Share With

As described in Sections 6 and 7 above. We share with:

• Service providers (Firebase/Google, HERE Technologies, RevenueCat, and, for the website, GitHub and Cloudflare).
• Government entities, when required by law.

12.5 Sale or Sharing of Personal Information

12.6 Use of Sensitive Personal Information

Precise geolocation is "sensitive" data under the CPRA and under other state laws such as Indiana's, Colorado's, Connecticut's, and Virginia's. We process it only with your consent, given through Apple's location prompt, which you can withdraw at any time in your device Settings (Section 4.6). We collect it in two ways: (1) while you use the App, used in real time only and not stored persistently on our servers; and (2) as the coordinates of places you explicitly save (Home, Work, custom places, recent destinations, and scheduled drives), which are stored in your account at your direction until you delete them (see Section 4.3). We use this information only to provide the core features of the App. You have the right to direct us to limit the use of your sensitive personal information to the uses necessary to provide the requested services. Our use is already limited as described — no further opt-out is required.

12.7 Your CCPA Rights

California residents have the right to:

• Know: Request disclosure of the specific pieces of personal information we have collected about you, the categories of sources, our business purpose for collecting it, and the categories of third parties we share it with.
• Delete: Request deletion of your personal information, subject to certain exceptions (legal compliance, security, etc.).
• Correct: Request correction of inaccurate personal information.
• Opt Out of Sale/Sharing: Opt out of the sale or sharing of your personal information for cross-context behavioral advertising. (We do not engage in these activities, so no opt-out action is required.)
• Limit Use of Sensitive Personal Information: Request that we limit our use of your sensitive personal information to what is necessary to provide the Services. (Our use is already so limited.)
• Non-Discrimination: Not be discriminated against for exercising your CCPA rights.

12.8 How to Submit a CCPA Request

To exercise your CCPA rights, email us at support@shieldnav.com with the subject line "CCPA Privacy Request." We will respond within 45 calendar days. We may extend the response period by an additional 45 days when reasonably necessary and will notify you of such extension. We will verify your identity before fulfilling the request. If you have an account, we verify you by asking you to send the request from, or reply from, the email address on your account, or to sign in to the App again. If you use ShieldNav as a guest, we verify you with the Guest ID shown under Settings › Delete Guest Data. We ask only for what we need to match your request to your data.

You may designate an authorized agent to submit a request on your behalf. Authorized agents must provide written authorization and we may require you to verify your identity directly with us.

12.9 Shine the Light

California Civil Code § 1798.83 permits California residents to request information about personal information shared with third parties for their direct marketing purposes. As noted above, we do not share personal information with third parties for direct marketing.

12.10 Appeals

If we decline all or part of a privacy request, we will explain why. You can appeal by replying to our decision or emailing support@shieldnav.com with the subject line "Privacy Appeal" within 60 days. We will respond in writing within 60 days of receiving your appeal. If you are not satisfied with the outcome, you may contact your state attorney general.

13. How to Delete Your Account

You can delete your ShieldNav account, or your guest data if you use ShieldNav without an account, and the associated data at any time using either of the following methods:

Method 1: In-App Deletion (Recommended)

With an account:

1. Open ShieldNav and go to Settings.
2. Tap your profile card at the top.
3. Tap Delete Account.
4. Type "delete" and confirm. You may be asked to sign in again first.

As a guest (no account):

1. Open ShieldNav and go to Settings.
2. Tap Delete Guest Data and confirm.

Method 2: Email Request

Email support@shieldnav.com from the email address associated with your account, with the subject line "Delete My Account." Guests have no email address on file, so include the Guest ID shown under Settings › Delete Guest Data. We will confirm the deletion within 30 days.

What Happens When You Delete Your Account

• Your Firebase Authentication record, your Firestore profile and the data stored under it — including saved places, recent destinations, scheduled drives and their reminder records, referral records, and service usage counts — will be deleted within 30 days.
• Your drive-session record, access-denial records, and the internal alerts that name your account are deleted, and your ID is removed from subscription-transfer records.
• Your FCM push notification token will be revoked.
• Feedback submissions associated with your account, and any screenshots attached to them, will be deleted within 30 days.
• Your RevenueCat subscription record will be retained per RevenueCat's data retention policy for dispute-resolution purposes; cancellation must be done separately through the App Store.
• The install identifier stays in your iPhone's Keychain, but nothing on our servers is linked to it any longer.
• Drive logs stored locally on your device are not affected — delete them by uninstalling the App.
• Anonymized and aggregated data that cannot identify you may be retained indefinitely.

14. Third-Party Links and Services

ShieldNav may display links to external websites, map data attributed to public sources, or references to third-party services. This Privacy Policy applies solely to information collected by ShieldNav and does not govern the practices of third-party websites or services that you may access through the App or that are linked from within the App.

We are not responsible for the privacy practices or content of third-party websites or services. We encourage you to review the privacy policies of any third-party site or service before providing your personal information. Third-party services integrated into the App (Firebase, HERE, RevenueCat, etc.) are governed by their own respective privacy policies, as linked in Section 6.

Crime data displayed in the App is licensed from CrimeoMeter, which collects incident reports published by police departments and city open-data portals. We do not control the accuracy or completeness of that data and are not responsible for how third-party data sources handle any information related to their datasets.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other business reasons. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post a notice in the App, or send you an email notification to the address on file, at least 14 days before the changes take effect.

Your continued use of ShieldNav after the effective date of the revised policy constitutes your acceptance of the changes. If you do not agree with the updated policy, please discontinue use of the App and delete your account.

We encourage you to review this policy periodically. The current version is always available within the App under Settings › Privacy Policy, and at shieldnav.com/privacy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We aim to respond to all privacy-related inquiries within 5 business days and to fulfill substantive rights requests within 45 calendar days, unless a longer period is permitted by applicable law.