ShieldNav ("ShieldNav," "we," "our," or "us") is a crime-aware navigation application for iOS and Android. We take your privacy seriously. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and what choices you have. Please read it carefully. By using ShieldNav you agree to the practices described here.
If you have questions, contact us at any time:
This Privacy Policy applies to the ShieldNav mobile application (the "App") available on iOS (Apple App Store) and Android (Google Play Store), as well as any related websites or services that link to this policy (collectively, the "Services").
Our primary contact for privacy matters is support@shieldnav.com.
ShieldNav is currently offered exclusively to users located in the United States.
We do not knowingly collect personal information from children under 13 years of age. By creating an account or using the App, you represent that you are at least 13 years old. If you are between 13 and 18, you represent that you have your parent's or guardian's permission to use the App.
If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you believe we have collected information from a child under 13, please contact us immediately at support@shieldnav.com.
This policy is consistent with the Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq.
We collect the following categories of information:
If you sign in with Google or Apple, we receive a limited profile (name, email address, and a provider-specific unique identifier) from those services. We do not receive your passwords, payment details, or any other data held by those providers. See their respective privacy policies for more information.
The App may create drive logs on your device for diagnostic and personal review purposes. These logs are stored locally on your device and are never uploaded to our servers. You can delete them at any time by uninstalling the App or clearing App data in your device settings.
When you actively use navigation in ShieldNav, the App accesses your device's GPS coordinates. This location data is used only in real time, within that active navigation session, for the following purposes:
Your precise GPS coordinates from individual navigation sessions are not stored persistently on our servers. Once a navigation session ends, session-level location data is discarded. We do not build a history of your movements or trips.
To calculate routes and provide mapping services, your location data is transmitted to HERE Technologies' servers. HERE processes this data as a service provider on our behalf subject to HERE's Data Privacy Notice (available at here.com/privacy). HERE may retain anonymized, aggregated telemetry for product improvement purposes in accordance with their own policies.
ShieldNav requests location access only while the App is actively navigating (foreground use). If permitted, the App may continue to update your position while the screen is locked during an active navigation session. We do not access your location when the App is closed or when navigation is not active.
You may revoke location permission at any time via your device's Settings. Note that revoking location access will disable navigation and crime-overlay features of the App.
| Purpose | Information Used |
|---|---|
| Provide and operate the App (navigation, crime overlays, routing) | Location data, account info, subscription status |
| Authenticate your identity and maintain your account | Email, display name, Firebase UID, OAuth tokens |
| Manage your subscription and verify premium entitlements | Firebase UID, RevenueCat subscription data |
| Send push notifications (navigation alerts, product updates) | FCM registration token |
| Process and respond to feedback and bug reports | Feedback text, severity, type, optional screenshot, account info |
| Monitor App performance and fix bugs | Device info, performance telemetry, crash logs |
| Improve App features and user experience | Aggregated, anonymized usage patterns |
| Enforce our Terms of Service and prevent fraud | Account info, device info |
| Comply with legal obligations | As required by applicable law |
We do not use your personal information to serve you third-party advertising. We do not sell, rent, or trade your personal information to data brokers or marketing companies.
ShieldNav relies on the following third-party service providers. Each acts as a service provider or processor, meaning they may receive certain data only to perform services on our behalf. They are not authorized to use your data for their own independent purposes.
We use multiple Firebase products: Authentication, Cloud Firestore (database), Cloud
Storage, Cloud Messaging (push notifications), Performance Monitoring, and App Check.
Google may collect device identifiers and usage data in connection with these services.
Privacy policy: policies.google.com/privacy
HERE provides maps, geocoding, routing, and speed-limit data. Your location and route
queries are sent to HERE's servers to compute navigation results.
Privacy policy: here.com/privacy
RevenueCat handles subscription management and in-app purchase validation for iOS and
Android. RevenueCat receives your Firebase UID, purchase receipts (from Apple), and
subscription status. RevenueCat does not receive your full name, email address, or payment
card details.
Privacy policy: revenuecat.com/privacy
When you use Sign in with Apple, Apple shares a stable identifier and, optionally, an
email address with us (Apple may relay the address). All payment processing for iOS
subscriptions is handled solely by Apple.
Privacy policy: apple.com/privacy
When you use Google Sign-In, Google shares your name, email address, and a Google-specific
identifier with us. No payment data is shared.
Privacy policy: policies.google.com/privacy
Crime heatmap data is sourced from publicly available municipal and law-enforcement databases. This data is purely public-record information and does not involve any personal information about you.
We retain your personal information only for as long as necessary to provide the Services and fulfill the purposes described in this policy, unless a longer retention period is required by law.
| Data Type | Retention Period |
|---|---|
| Account information (email, display name, Firebase UID) | Retained for the life of your account; deleted within 30 days of account deletion request |
| Profile photo | Retained until you delete it or delete your account |
| Real-time GPS location (active navigation session) | Not stored server-side; discarded at session end |
| Drive logs | Stored on-device only; not uploaded; deleted when you uninstall the App or clear App data |
| Feedback submissions | Retained for up to 2 years to allow us to track and resolve reported issues, then deleted |
| FCM push notification tokens | Retained while you have the App installed and notifications enabled; removed on account deletion |
| Performance telemetry / crash logs | Retained in aggregated form for up to 90 days per Firebase Performance defaults |
| Subscription records (RevenueCat) | Retained per RevenueCat's policies; typically up to 2 years for dispute resolution. See RevenueCat's privacy policy. |
When you delete your account, we initiate deletion within 30 days. Some anonymized or aggregated data may be retained indefinitely as it cannot be linked back to you. Certain data may be retained longer where required by applicable law (for example, for tax or fraud-prevention purposes).
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:
No method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights or freedoms, we will notify affected users and relevant authorities as required by applicable law.
If you discover a security vulnerability, please report it responsibly to support@shieldnav.com.
Regardless of where you live, we provide the following rights to all ShieldNav users:
You may request a copy of the personal information we hold about you. Email us at support@shieldnav.com with the subject line "Data Access Request." We will respond within 45 days.
You may update your display name and profile photo directly in the App (Settings › Profile). To correct your email address or other account data, contact us at support@shieldnav.com.
You may request deletion of your personal information at any time. See Section 13 for step-by-step instructions. We will process deletion requests within 30 days, subject to any legal retention requirements.
You may opt out of push notifications at any time via your device Settings or within the App's notification preferences. Note that we may still send you transactional messages (e.g., account security alerts) that are necessary for the operation of your account.
Where processing is based on consent (for example, access to location), you may withdraw consent at any time by adjusting your device permissions. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
We will not discriminate against you for exercising any of these rights. You will not receive a reduced quality of service, higher prices, or penalties for making a request.
To exercise any of the above rights, email us at support@shieldnav.com. We may ask you to verify your identity before fulfilling the request to protect your account security.
If you are a resident of California, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you additional privacy rights described below.
Over the past 12 months, we have collected the following categories of personal information as defined by the CCPA:
| CCPA Category | Examples | Collected? |
|---|---|---|
| Identifiers | Email address, Firebase UID, device ID | Yes |
| Personal information (Cal. Civ. Code § 1798.80) | Name, profile photo | Yes (optional photo) |
| Geolocation data | GPS coordinates during active navigation | Yes (in-session only; not stored server-side) |
| Internet / electronic network activity | App performance telemetry, crash logs | Yes |
| Inferences drawn from personal information | Subscription tier inference | No |
| Sensitive personal information — precise geolocation | GPS coordinates during navigation | Yes (in-session only; see Section 4) |
| Financial information | Payment card data | No (handled by Apple/Google) |
| Protected classifications | Race, religion, health status, etc. | No |
| Biometric information | Fingerprints, facial recognition data | No |
| Audio/visual information | Voice recordings, photos taken in-app | No (profile photos only if you upload one) |
We collect personal information from:
As described in Section 5 above.
As described in Sections 6 and 7 above. We share with:
We collect precise geolocation data (a "sensitive" category under CPRA) only during active navigation sessions to provide the core features of the App. We do not use this information for any other purpose, and we do not store it persistently on our servers. You have the right to direct us to limit the use of your sensitive personal information to the uses necessary to provide the requested services. Our use is already limited as described — no further opt-out is required.
California residents have the right to:
To exercise your CCPA rights, email us at support@shieldnav.com with the subject line "CCPA Privacy Request." We will respond within 45 calendar days. We may extend the response period by an additional 45 days when reasonably necessary and will notify you of such extension. We will verify your identity before fulfilling the request.
You may designate an authorized agent to submit a request on your behalf. Authorized agents must provide written authorization and we may require you to verify your identity directly with us.
California Civil Code § 1798.83 permits California residents to request information about personal information shared with third parties for their direct marketing purposes. As noted above, we do not share personal information with third parties for direct marketing.
You can delete your ShieldNav account and associated data at any time using either of the following methods:
Email support@shieldnav.com from the email address associated with your account. Use the subject line "Account Deletion Request." We will confirm the deletion within 30 days.
ShieldNav may display links to external websites, map data attributed to public sources, or references to third-party services. This Privacy Policy applies solely to information collected by ShieldNav and does not govern the practices of third-party websites or services that you may access through the App or that are linked from within the App.
We are not responsible for the privacy practices or content of third-party websites or services. We encourage you to review the privacy policies of any third-party site or service before providing your personal information. Third-party services integrated into the App (Firebase, HERE, RevenueCat, etc.) are governed by their own respective privacy policies, as linked in Section 6.
Crime data displayed in the App is sourced from publicly available municipal and law-enforcement databases. We do not control the accuracy or completeness of that data and are not responsible for how third-party data sources handle any information related to their datasets.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other business reasons. When we make material changes, we will:
Your continued use of ShieldNav after the effective date of the revised policy constitutes your acceptance of the changes. If you do not agree with the updated policy, please discontinue use of the App and delete your account.
We encourage you to review this policy periodically. The current version is always available within the App under Settings › Privacy Policy, and at shieldnav.com/privacy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We aim to respond to all privacy-related inquiries within 5 business days and to fulfill substantive rights requests within 45 calendar days, unless a longer period is permitted by applicable law.